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CHG offers an ongoing support service to its customers, from the planning stages through to the day the keys are handed over, and also after-sales. |
During construction and inspection at the rough building stage
- Technical advice during the building of your dream house.
- Preparation of the site visit with the Head Architect at rough building stage.
- Room reservation at Oliva Nova Golf Beach & Golf Hotel****.
During the snag list visit
- Inspection of the house, with the Head Architect.
- Explanation on-site.
- Presentation of proposals for landscaping by the architect in charge (for detached villas.)
- Written declaration of all of the points covered during the snag list visit.
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| When the keys are being handed over, CHG's customer support service includes: |
- Room reservation at Oliva Nova Golf Beach & Golf Hotel****.
- House inspection (room by room)
- Explanation of how all the electrical appliances and electronic systems work
- Delivery of keys, after payment status has been checked and any outstanding payments have been made.
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Transfer of ownership
- Registration of deeds at the Notary Public's office.
- Filling out of a form in preparation for tax declaration.
- Building and contents insurance estimate.
- Contracts relating to administration of the house and maintenance of the swimming pool and garden (if desired, for detached houses.)
- Rental proposal (if desired.)
- Processing the request for a telephone line (if required.)
- Processing authorizations for public service suppliers.
- Appointment with the Notary Public for formalising transfer of ownership.
- Processing of change of owner for electricity and water supply contracts.
After moving in (if desired)
- Home administration
- Garden and swimming pool maintenance
- Processing of the water and electricity bills
- Processing general correspondence
- Provision of translation and interpreting services (for foreign customers)
- Fulfilling the instructions of the customer or looking after his or her needs, such as making or changing car hire reservations with Rent a Car Denia.
- Reception at the airport, house cleaning, etc.
- Helping to locate medical assistance in the case of an emergency
- Assistance during hospitalisation
- Information on the cultural, social and sporting scene in Denia, Oliva Nova Golf and the surrounding areas
- 24-hour assistance service
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